Amy Manning from LawGeex has been in customer success for over 10 years. She shares some amazing best practices. She believes the most important attribute of a CSM in today's world is "the ability to have difficult conversations." Give this a listen... you will learn a ton of stuff, best of which is what a "Force field analysis" is :). Thanks Amy!
Nancy Wilson from App-Garden shares how she has been able to do more implementations with less resources while improving their overall customer experience.
"I used to spend a total of 4-5 hours speaking with customers during the implementation stage, now I only spend 45 minutes."
Thanks for sharing your time with us Nancy!
Harris kicks off the first episode of "The Implementation Podcast" with Peter Ord who started beynd; a company focused on helping companies engage and communicate with customers during the client onboarding and implementation stage. Harris gets to the bottom of what pushed Peter to start beynd.